University of North Dakota Faculty/Staff Newsletter

Joan Jensen is May U-Shine recipient

Joan JensenStaff Senate is pleased to announce that the May U-Shine Award recipient is Joan Jensen, Service Supervisor at the Old Main Marketplace in the Memorial Union.  Joan was nominated by Kaaren Pupino, Head of Tech Services for the Thormodsgard Law Library and Janet Spaeth, Education Services Librarian for the Chester Fritz Library.  Jensen was presented with a check for $50, a small token of appreciation, and a certificate by Staff Senate President Diane Hillebrand.

This award is presented monthly to a UND staff member who went out of his or her way to make UND a better place.

Here are some excerpts of what was said about Joan:  “This nomination is not about one particular act of kindness, but many over a period of months.  Joan is the Service Supervisor at the Memorial Union Old World Market.  Typically you find Joan at one of the cash registers, taking money from customers for food items.  Customers include students, staff, and faculty, as well as visitors and perspective students through the six-week summer orientation activities.  I have observed Joan making that special connection with everyone that comes through her line.  The people she knows because she frequently serves them are engaged in brief moments of conversation about that recent test or how a difficult class is going.  In the few seconds she has for the payment transaction, she really connects with everyone that goes through her line.  She always has a huge smile and something positive to say to everyone.  She knows quite a few names of faculty and staff who frequent the Old Main Marketplace, which is just a part of her personal touch.  Joan manages to make connections while, at the same time, quickly and efficiently carrying out her duties as cashier.  I have noticed in particular how welcoming Joan is during the six-week summer orientation for new and prospective students and their families - by asking where they are from or what they might like to major in.  She is genuinely interested in their responses.  I have often thought she is one of the best ambassadors UND has.  I have observed Joan training student employees at the cash registers and she is patient and kind under the fast-paced and intense rush periods.  Joan puts a warm, welcoming and friendly face on the University of North Dakota for everyone.  To me, she shines for all of us and makes UND a better place.”

“The Old Main Marketplace food court at the Union is busy, but Joan always takes the   time to greet each person individually as she rings up their purchase.  She is unfailingly cheerful and she has something upbeat to say to every person, while quickly and efficiently tallying their purchase.  I've noticed that in the general melee that is the heart of the food court, diners' eyes light up when they see Joan at the till.  She has a wonderful smile and she remembers diners from day-to-day.  Today I heard her say to a student that, for an extra 10 cents, he could add a drink to his purchase.  That may not seem like a lot but, with student budgets being what they are, I know the comment was appreciated.  There are several dining choices on campus, but I know that I like to go to Old Main more and I think it's because it's just a happier place to be midday-when Joan is at the till.”

--- Kim Keeley, Staff Senate U-Shine Coordinator, 777-4146, kim.keeley@research.und.edu